If you are not 100% satisfied with your purchase, you can return the product within 14 days of the purchase date and get a full refund for the product cost, less postage. For returns or exchanges, the buyer must pay for return shipping – Ems for Kids will then post the replacement items. All products returned must be in the same condition they were received in, and in original packaging. Please keep any receipts received via email or post. We do not exchange or refund for change of mind.

For any items that are faulty or damaged upon receipt, Ems for Kids will refund or exchange the order at no expense to the buyer.

For ALL returns, please contact our returns department to obtain a Return Merchandise Authorization Form (RMA). We cannot issue a refund unless your return is accompanied by a RMA Form. 

Should you wish to return your product for a refund please contact us at: